Shipping Policy

Altaes Design partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Italy, France, USA, China... etc. 

Because we ship directly from our partners in these countries, your item may take 12-20 days to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us at support@altaesdesign.com for tracking).

FREE WORLDWIDE SHIPPING!

We ship WORLDWIDE - no matter where you are, you can buy from us!

All of our orders are shipped on business days (Monday through Friday).

Shipping to the US: please allow 3-20 business days.
Shipping worldwide: please allow 12-20 business days.

If you have reason to believe your package has been lost or stolen, please contact customer care at support@altaesdesign.com so that we can investigate this for you.